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1. Team Leader Operations (Outbound Sales)
No. of Positions: 1
Primary Objective
Manage a team of 10-15 Agents/CSR’s to achieve Team/Process goals/targets ensuring optimal levels of productivity, Quality, Compliance and customer satisfaction.
Responsibilities
- Client Interaction
- Meeting and exceeding Service Delivery metrics for the Team and shifts
- Ensure productivity metrics met and exceeded
- Work with Operations Manager on Process improvement
- Review performance reports and dashboards to identify areas of improvement
- Implement quality program
- Conduct coach with numbers sessions on a regular basis to give performance related feedback
- Give feedback team members on a regular basis to improve performance.
Requirements for this position
Work Experience
- Around 2-3 years of relevant experience
- Excellent people and interpersonal skills
- Working experience in a Call Center handling outbound sales operations.
Educational Qualification
Graduates/ Post Graduates candidates
Technical Knowledge
- Sound knowledge of MS office and related software
- Good understanding of/ability to learn new technologies and implement technology oriented operationalal solutions
- Tech Savvy-good understanding of/ability to learn new technologies
- Analytical abilities.
Soft Skills
- Excellent people and interpersonal skills
- Strong written and verbal communication
- With a pleasing personality and decision making ability in day to day situations.
No. of Positions: 1
Primary Objective
Manage a team of 10-15 Agents/CSR’s to achieve Team/Process goals/targets ensuring optimal levels of productivity, Quality, Compliance and customer satisfaction.
Responsibilities
- Responsible for script updates
- Responsible for creating and maintaining training material
- Operational Support
Requirements for this position
Work Experience
- Telesales experience essential
- Telesales Training experience preferred
- 5 or more years of international sales experience with a proven performance track record.
- This should include at least 1 year of B2B sales, and exposure to UK clients/market/customer base.
- At least 2 years of experience in training sales techniques to others.
Educational Qualification
Graduates in English. Postgraduates in English or Degree/Diploma in Education preferred.
Technical Knowledge
- Sound knowledge of MS office and related software
- Good understanding of/ability to learn new technologies and implement technology oriented operationalal solutions
- Tech Savvy-good understanding of/ability to learn new technologies
- Analytical abilities.
- Good computer operating skills
Soft Skills
- Quick learner and people focused
- Be an effective and confident communicator
- Have excellent communication and listening skills
- Have a patient nature and professional
- Have a cultural interest in the location
- Have the ability to develop and build strong relationships at all levels
- Enthusiastic team player, also comfortable with working on own initiative
- Produce tangible results, help others to attain targets and surpass them.
Linguistic Proficiency
- Excellent oral/ written communication skills
- Excellent communication and writing skills
- Should be well-versed with call center jargons
- Training delivery skills
- Ability to connect through words
- Good public speaking ability.
Age Criteria
No bar
Gender Preference
Any
Shift Timing
Between 14:30 am to 23:30
Working days
5 days with Sunday and one Saturday off.
3. Quality System Analyst
No. of Positions: 2
Primary Objective
Facilitate Process Compliance to specific requirements to achieve Process and Organization’s objectives and to meet and exceed Quality, Compliance and Customer Satisfaction.
Responsibilities
- Call monitoring and Product verification.
- Provide feedback to Supervisors and follow up on effective implementation of proposed
Performance Improvement Plans.
- Process Assessment.
Requirements for this position
Work Experience
Minimum Total work experience of 18 months International process.
Educational Qualification
Graduate in any stream.
Technical Knowledge
- Analytical and problem solving skills
- Knowledge of MS Office & Key Board skills.
Soft Skills
- Coaching / Counseling skills.
- Good Interpersonal skills.
- Excellent Communication skills (written & Oral).
4. Team Leader (B2C Outbound Process)
No. of Positions: 1
Primary Objective
Post Service Feedback for an automobile giant (B2C Outbound Process).
Responsibilities
- Meeting & exceeding services delivery metrics for the team & shifts
- Ensure productivity metrics are met & exceeded.
- Work closely with operations Manager on process improvement.
- Monitor the performance of the team and improve the performance with regular feedback.
- Review Performance reports and dashboards to identify areas of improvement.
- Training & Development for new hires.
Skills & Experience
- Around 2 - 3 relevant years of experience.
- Working experience in an Inbound Customer Care Process
- Graduate / Post Graduate candidates.
- Excellent Communication, Interpersonal & Team Management Skills
- Excellent people management skills.
- Proficient in MS Excel & MS PowerPoint
- Good overall personality
