MultiChannel Approach =
right communication + right time + right place
"Success is talking the language your customers talk in"
From the stable of India’s leading business house Hero Group comes HeroBPO. The global leader in Consulting, Technology, Outsourcing, and Professional services.
In today's increasingly-connected world, customers want the freedom to choose how companies communicate with them, whether it’s through voice, email, an app on their tablet, via a secure web portal, chat or even regular postal mail. Your customers expect you to be where they are and on the channel of their choice. Something which is imperative in creating a seamless conversation with each customer, enhancing their experience and increasing retention. It is also imperious for a prolonged and satisfactory customer company relationship.
We, at HeroBPO believe that for increased customer satisfaction and growing market share one needs to maintain a perfect balance between Online and Offline media presence. So, that can mean connecting with them on different communication channels of their choice and their comfort. With our experienced skill set and workforce, we make sure that the customer gets to choose from an array of languages and channels to communicate. This, we believe is the most important part of forging a more trustworthy relationship with your customers and adding value to overall company asset. Also it’s an effort that would lead to a satisfied customer base and optimize sales. Something which is the primary goal for any business enterprise.
Our expert solutions include:
- Multichannel campaign management
- Web chat
- Web forms and emails
- Voice, SMS
- Social media monitoring and analysis